Orders
How can I purchase products?
Purchasing our products is straightforward! Simply click the "Add to Cart" button on each product page, then follow the prompts to complete the checkout process.
Do you support multiple payment methods?
Yes, we support various payment methods, including credit cards, debit cards, and PayPal. You can choose the payment method that suits you best during checkout.
Are bulk purchase discounts available?
Certainly! We offer attractive bulk purchase discounts to meet your needs. Please contact our customer service team for more details.
Are there customization options available?
Of course, we have 20 years of rich experience in product customization, whether it is custom patterns, text; or style customization, we can provide you with a complete solution, you just need to contact our team for details of a custom service.
Shipping
How soon will products be shipped after purchase?
We value your order greatly. Typically, we process and dispatch orders within 48 hours of order confirmation. You will receive an email containing tracking information so you can monitor the progress of your order at any time. Please note that shipping speed depends on the inventory status at our warehouse in North Melbourne.
Even if our warehouse temporarily lacks sufficient stock, there's no need to worry. We will promptly restock from China and ship directly from the factory to you (usually dispatched within 2-5 days). If there's a shortage of stock, our customer service team will promptly contact you via email or phone to provide detailed information about the estimated shipping time (if you haven't received our message, feel free to reach out to us via email or phone, and we'll respond promptly).
If the product is in production, your goods will be dispatched to you within 7-15 days. Thank you for your trust and support in our products!
Does it take long to ship from China to Australia?
According to our rich distribution experience, it does not take too long to ship in China, and in some cities, its transit time is even faster than domestic shipments.
Of course, this depends on your location. If you are in a remote area, it may take a bit longer.
Do you offer international shipping?
Yes, we offer international shipping. No matter where you are located, we ensure timely delivery of your order.However, since we have not directly opened the international order function, you can contact our team for one-to-one service, and we will provide you with professional international transaction services.
Returns & Warranty
Does the product have a warranty?
Yes, we provide quality assurance for all products. If you find any quality problems after receiving the product, please contact us in time, we will provide you with a solution.
Is there a refund policy?
Yes, we offer a flexible refund policy. If you are not satisfied with your purchase, you can always contact our customer support for guidance on the return process.
How do I contact customer support?
You can contact our customer support team via email, live chat or phone. Our staff will be happy to help you.
Email: Marketing@cardealer-direct.com.au
Tel: +61 432 758 139 (Joyce)
Add: U207, 108 Haines St, North Melbourne VIC 3051